Returns & Refunds Policy

We want you to feel confident when shopping with Considered Skincare. If something isn’t right with your order, please get in touch and we’ll do our best to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of receiving your order, provided that:

• The product is unopened, unused and in its original condition.

• All seals and packaging are intact.

• You can provide proof of purchase.

For hygiene and safety reasons, we’re unable to accept change-of-mind returns on skincare products that have been opened, used or had their seals removed.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping charges are non-refundable.

Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be returned to your original payment method.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect.

Please include your order number, a description of the issue and, where possible, photos of the product and packaging so we can resolve the issue for you as quickly as possible.

Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

We will cover reasonable return shipping costs where a return is required because an item is faulty, damaged or was sent incorrectly.

Skincare Reactions

Everyone’s skin is different, and individual results and reactions to skincare products can vary.

If you experience an unexpected reaction, discontinue use and contact us so we can assist.

A product not being suitable for your individual skin does not automatically qualify for a change-of-mind return once the product has been opened or used. This does not affect any rights you may have under Australian Consumer Law.

Sale & Promotional Items

Sale and promotional items are not eligible for change-of-mind returns unless otherwise stated.

This does not affect your rights if an item is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Subscription Orders

Products purchased through a subscription are subject to the same returns policy as other orders.

Cancelling or changing a subscription does not automatically cancel an order that has already been processed or dispatched.

How to Request a Return

Before sending anything back to us, please contact us at hello@consideredskincare.com with:

• Your name

• Order number

• Item(s) you would like to return

• Reason for the return

Please wait for return instructions before sending your order back.

Returns sent without first contacting us may not be able to be processed.

Refund Processing

Once an approved return has been received and inspected, we’ll process your refund to your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Contact Us

If you have any questions about a return or refund, please contact:

Considered Skincare
Email: hello@consideredskincare.com